Information system to keep hotel guests safe

We created an application for tracking the location of hotel guests and emergency communication
Project goal
The hotel chain requested to create a system of assistance for their guests. While traveling abroad, tourists cannot use their usual communication channels and are limited in communication with locals. Tourists often find themselves in an unknown place in the evening with discharged phones.
Duration
6 months
Timeline
5 497
Team
Senior UX/UI Designer
Senior Business Analytic
Senior Front-end Developer
3 Middle Golang Developer
Technologies
Golang, Vue JS, Docker, Nginx, MySQL, RabbitMQ, Elasticsearch
Mobile apps
Web development
Solution
The hotel chain has purchased reliable GPS trackers with fall detection and SOS button, which support two-way voice communication.
For tracking and communication, our team has developed a web-based information system. It links a tracker device data and information about a guest from the hotel management system. When the guest contacts the hotel, his request is sent to the available operator. The system automatically creates an application for the required services, for example, a taxi transfer.
Result
The hotel provides an additional service that is highly appreciated by customers, who left reviews on travel resources. Organized groups and business travelers visit the hotel more frequently now. The hotel reduced costs associated with delayed group transfers due to incidents with tourists. The hotel's transfer service is getting more bookings as guests prefer it to any other taxi service.
We configured triggers in the system to initiate an attempt to contact the guest. Hotel personnel regularly conducts analytics of indicators and guest surveys to optimize the system for identifying potentially dangerous situations.
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03.2017 - 08.2017
Monitoring Plus
We developed client and server software for company fleet management
Web development
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Our clients contact us when they need product development. We take on projects from scratch or help with inherited code
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Our goal is the development of long-term partnerships with clients. Our clients come to us with ideas, and we help research them and offer solutions
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