The hotel chain requested to create a system of assistance for their guests. While traveling abroad, tourists cannot use their usual communication channels and are limited in communication with locals. Tourists often find themselves in an unknown place in the evening with discharged phones.
Senior UX/UI Designer
Senior Business Analytic
Senior Front-end Developer
3 Middle Golang Developer
Golang, Vue JS, Docker, Nginx, MySQL, RabbitMQ, Elasticsearch
The hotel chain has purchased reliable GPS trackers with fall detection and SOS button, which support two-way voice communication.
For tracking and communication, our team has developed a web-based information system. It links a tracker device data and information about a guest from the hotel management system. When the guest contacts the hotel, his request is sent to the available operator. The system automatically creates an application for the required services, for example, a taxi transfer.
The hotel provides an additional service that is highly appreciated by customers, who left reviews on travel resources. Organized groups and business travelers visit the hotel more frequently now. The hotel reduced costs associated with delayed group transfers due to incidents with tourists. The hotel's transfer service is getting more bookings as guests prefer it to any other taxi service.
We configured triggers in the system to initiate an attempt to contact the guest. Hotel personnel regularly conducts analytics of indicators and guest surveys to optimize the system for identifying potentially dangerous situations.